Frequently Asked Questions

We are open Monday through Friday from 8:00 a.m. to 8:00 p.m. In emergency situations, providers are also available after hours.

In the case of a true emergency, please call 911.

If you experience an urgent psychiatric situation during office hours, please call our main line at (301) 881-9464 and log in to your patient portal to send a message to your clinician. If you experience an urgent psychiatric situation after hours, please send a message through the patient portal.

All appointments must be canceled or rescheduled within 48 hours (2 business days) prior to the appointment to avoid incurring the session fee.

If the federal government is closed or delayed, our office will typically also be closed or delayed. Patients who have appointments scheduled will be notified directly of our plans and details will be posted on our website. If the office is closed, all scheduled appointments for that day will be canceled, without a late cancellation fee, and rescheduled.

Our office will be closed on the following holidays: New Year’s Day, MLK Day, Presidents Day, Memorial Day, Independence Day, June 19, Labor Day, Thanksgiving Day & Black Friday, and December 24th & December 25th.ember 24th & December 25th.

We are accustomed to meeting the needs of patients who are concerned about privacy. Most patients who are concerned about privacy request telehealth sessions but we also have a private entrance and exit, avoiding the need to pass through the waiting room entirely. When necessary, home visits may be arranged.

The confidentiality of the medical and psychiatric histories and records of our patients is of the utmost importance to us. Our staff and providers are all HIPAA-compliant, and all of our software is encrypted. We do not engage in partnerships with insurance companies or Medicare; therefore, with the exception of complying with patients’ requests, we are not obligated to disclose any personal or medical information to insurance organizations. Despite the fact that we may obtain signed requests for information or medical records from our patients, it remains our policy to communicate with them in advance to verify their understanding of the requests and the specific details that are to be disclosed.

We do not accept direct payment from insurance companies, but we do want you to receive all of your insurance reimbursement. best approach for achieving this objective is for you to pay in full at the time of each visit, download your statement from our patient portal, file your claim, and accept your carrier’s reimbursement directly. If you are having difficulty with this process, your employer or benefits manager may be able to assist you. We do not accept Medicare or Medicaid, so we are unable to treat patients with – this insurance. We are happy to provide our commonly used CPT codes so patients can learn what level of reimbursement they are entitled to before scheduling.

Because your physician may be out of the office and away from her records, there is a 4-business day turnaround time required for prescription refill processing. The fastest way to request refills is through the patient portal.

Appointment Request

Are you requesting this appointment for someone other than yourself? If yes,

Welcome to WCWCW! Our staff will respond to your inquiry within one business day.